Privacy Policy

S.Kidman Clothing Co Pty Ltd (“us”, “our” or “we”) is the owner, operator and publisher of this website www.kidman.com (Website).

We are committed to protecting your personal information, and privacy. We adhere to the Australian Privacy Principles in the Privacy Act 1988 (Cth) and other applicable codes and requirements relating to the privacy of your personal information, including the General Data Protection Regulation 2016 (EU) and Privacy Act 2020 (NZ).

This policy (Privacy Policy) explains how we collect, and manage, the personal information of our customers.

We reserve the right to change this Privacy Policy from time to time by publishing the revised Privacy Policy on our Website. We encourage you to check this page for the most recent version of the policy.

1. What information do we collect from our Website?

We collect information through our Website at several points. The following information about primary visitors is used for statistical and site development purposes and does not identify the individual user:

  • number of users and country of origin;
  • date and time of visit;
  • information downloaded;
  • number of pages viewed; and
  • traffic source and patterns.

This is anonymous statistical data and no attempt is made to identify users or their browsing activities. This data is used to evaluate the performance of the Website and to improve the content we display to our visitors.

2. What information do we collect from you and why?

We collect information for several reasons, including information required to fulfil orders for products placed by you, to meet our legal obligations and for our legitimate business purposes. We have set out below the information we collect and the purpose for which it is used:

 

Information which may be collected

Purpose for which the personal information is used

1
  • Name
  • Email Address
  • Telephone Number
  • Address

To send you advertising, marketing or promotional material relating to us, our Website or our products, and to sell our products, including through social media platforms

2

Marketing & communication preferences
  • To be able to contact you in case of any queries, delays or issues regarding an order placed by you
  • To contact you to participate in competitions or promotions (unless you have opted out of receiving marketing communications from us)
  • To survey our customers about their experience with us, our Website, our products or other related matters

3

In addition to the information set out in items 1 and 2 above:

  • Billing address
  • Delivery address
  • Transaction details
  • Payment method
  • Payment details
  • Date of birth
  • To fulfil an order placed by you on the Website or via our social media platforms
  • For fraud prevention purposes
  • To inform our business and marketing strategy

4

Your social media posts including images

To promote our business and inform our business and marketing strategy

5
  • Technical information about your browser and device
  • Details of how you use our website

Personalising and customising your experience on our Website

We do not store your financial details and these are directly processed by a third party.

We will not use your personal information for any purpose which is not related to the products or services we provide to our customers, unless otherwise required by law.

There may be occasions where we will collect your information for specific purposes which we will disclose to you at the time of collection.

If you choose not to provide your personal information, this may limit our ability to contact you or to undertake certain activities for you.

3. How is information collected and held?

Information is collected from you when you:

  • sign up to our newsletter;
  • purchase products from us;
  • engage with us on social media;
  • enter a competition or promotion that is run by us or by a third party on our behalf;
  • respond to a survey; or
  • contact us through the Website, in store, by phone or by email.

4. Who do we disclose personal information to?

We may disclose your personal information to third parties to fulfil the purposes set out in section 2 above, for example, logistics and freight providers, fraud prevention providers, payment processing services, website and data hosting.

We use Shopify to power our online stores. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We and Shopify may also share your information with the operators of our social media platforms (including Facebook, Pinterest and Instagram).

We may also disclose your personal information to our related entities due to shared resources, systems, and processes. Our related entities will only use and otherwise deal with your personal information in accordance with this Privacy Policy.

We will not sell personal information to third parties.

We may disclose your personal information to third parties as required or authorised by law or otherwise with your consent.

For those Website users located in the European Economic Area (EEA), your personal information may be transferred outside the EEA.

We require all third parties to treat your personal information in accordance with the law and in accordance with our instructions and the purpose for which the information was collected from you, or as otherwise authorised by law or consented to by you.

5. How do we protect personal information?

Access to your personal information that we hold is limited to our employees and related entities who require legitimate access to it.

We take reasonable precautions to protect your personal information against misuse, interference, and unauthorised disclosure, comprising security processes (including firewalls and password-protected servers), secure document storage and confidentiality agreements.

All data captured via the Website passes through a secure server and the use of Secure Sockets Layer (SSL) technology encrypts your data as it is transmitted over the internet. This encryption protocol automatically scrambles information such as credit card, billing and address details so that other computers should not be able to decipher the information, ensuring privacy and security.

Additionally, if you have an account on our Website access to that account by you or any third party requires the use of customer login and password procedures. We recommend that you update your password from time to time, and that you do not give your password to anyone.

6. How can you access, update, correct, object to use of, or seek deletion of your personal information?

If you have an account on our Website, you can access, review or make any corrections or updates to your account-related personal information held by us by clicking on the customer login on our home page.

Otherwise, you can access the personal information we hold about you by contacting us via the details in the “Contact Us” section below. We may decline a request for access to personal information in circumstances (if any) prescribed by applicable privacy laws, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

You can also object to the processing of your personal information or request the restriction of processing your personal information under certain circumstances. To do this, please contact us via the details at “Contact Us” below.

You may unsubscribe from receiving electronic communications at any time by clicking on the “unsubscribe” link within an email you have received from us, or by contacting us directly via the “Contact Us” details below.

You can request the deletion or removal of your personal information in certain circumstances. If requested by you to do so, we will delete your personal information to the maximum extent technically practical. Please contact us via the details at “Contact Us” below should you wish to request deletion of your personal information that we hold.

If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us.  We will take reasonable steps to correct the information so that it is accurate, complete and up to date. If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

We may need to request information from you as a security measure to confirm your identity before acting on any requests to deal with your personal information in any of the ways mentioned above. There will not usually be any cost associated with a request under this section; however, if your request is repetitive or excessive, we may charge a reasonable fee for handling such a request.

7. How long do we keep your personal information?

We will only retain your personal information for as long as needed to fulfil the purposes for which we collected it, including for the purpose of fulfilling any legal, accounting or reporting requirements.

We may anonymise personal information so that we can use it for analytical purposes without being able to identify you.

8. Third party links

Where third-party links are included on the Website, please be aware this Privacy Policy does not apply to any third-party websites and we do not control these sites. If you visit any third-party sites we recommend you familiarise yourself with the applicable privacy policy.

9. Children and age of consent

We are committed to protecting the privacy of children. Children under the age of 13 are prohibited from using the Website. We will not knowingly collect any information from children under the age of 13 on or through our Website, or knowingly send any information to children under 13. If a child wishes to use the Website or make a purchase on the Website, this must be under the supervision of a parent or legal guardian who will be responsible for the use of the Website by the child and will be responsible for any financial liability as a result of such use or orders being placed.

If you become aware that information from a child under the age of 13 has been disclosed to us, please notify us at the “Contact Us” details below so that we can remove and delete that information.

10. Cookies

Our Website uses cookies that are necessary for the functionality of our website and to improve your onsite experience. Cookies are small text files that are used to store anonymized information on your browser such as Internet Protocol (IP) and device ID that allow necessary actions such as submitting information or adding to cart and for preferences to be stored for a simplified and personalised experience for different purposes such as engaging in live chat or adding items to your Wishlist.

Our Website uses the following types of cookies:

  • necessary: required for the operation of the Website;
  • performance: allow for personalised content and preferences;
  • analytical: provide visitor information and insights that assist in improving users experience on our Website; and
  • targeting: used to display relevant advertising content based on your interests gathered from pages you have visited on our Website.

When accessing the Website for the first time and continuing to use this Website, you signify that you understand and agree to the use of these technologies, as described in this Privacy Policy. Third parties (over which we have no control) may also use cookies on our website, intended to collect data for purposes such as analytics. By clicking "settings" in your browser, you can choose to accept or reject specific cookies.

Most browsers allow you to refuse to accept cookies and you can withdraw consent at any time by managing your browser settings. Disabling cookies may affect the functionality of the website, therefore it is recommended that you do not disable cookies to give you the best experience on our Website.

Please see the following links for information on how to manage, block, or delete cookies for the most popular browsers:

11. Disclosure of personal information outside of Australia

We are likely to disclose personal information about you overseas.  For instance, our related entities, third party service providers or other recipients may be based overseas or may use infrastructure outside Australia, including in the United States, European Union and New Zealand.

12. How do you make a complaint?

If you have any concerns about the way in which your personal information has been collected, held, used or disclosed by us, you may contact us at the details in the “Contact Us” section below.

We will review your query or complaint, investigate, and provide you with our response as soon as practical. We will endeavour to deal with all queries or complaints within 30 days.

If, after this process you are not satisfied with our response, you can submit a complaint to the Office of the Australian Information Commissioner (see information at https://oaic.gov.au), or the regulator in your country of residence.

13. Contact us

Should you wish to contact us for any reason regarding personal information or this policy, you can contact us:

By phone: 1800 574 100 (toll-free) or 03 9278 3600

By email: customerservice@kidman.com

By post:

Customer Service
S.Kidman Clothing Co
Suite 3, Level 18, 567 Collins Street
Melbourne, Victoria, Australia 3000