Orders & Processing Times

Please note: currently we are only shipping within Australia.

Once your order has been placed, it immediately starts going through our ordering process and cannot be cancelled or amended even if it has not been shipped.
Please allow 1-7 business days for your order to be processed by the warehouse. Once processed, your order will be sent via the shipping option selected at checkout.

• Free standard shipping on orders over $200 or $5 express shipping
• For orders under $200 we offer a $10 flat rate for standard shipping and $15 for express
• You will receive order updates and tracking information via the email used when placing your order
• Orders marked as final sale are ineligible for return, exchange or refund
• We accept payment via credit card, PayPal and Afterpay
• For any questions about the status of your current order, please head to our Contact page.

During sales and promotions, and with the popularity of some styles we may not be able to fulfil your entire order as one or more items have gone out of stock. If this happens, a member of our customer service team will contact you regarding a refund. We apologise for any inconvenience.

Once you receive your order, you may return any products by following our returns guide.

Our Customer Service Team are available for over-the-phone and email support from 9 am - 5 pm AEST Monday to Friday (excluding public holidays). During peak periods, responses from our team may be slightly delayed, however, be assured your query is important to us and one of the team will be in contact as soon as possible.

Pre-Order Items

All items that are available for pre-order are clearly marked in their product description and title as a pre-order product. The date of expected shipping or delivery dates are listed in this section on each specific pre-order product.
Orders that contain ready to ship and pre-order styles will be dispatched separately. You will receive separate tracking notifications to track your order(s).

For any further enquiries please contact customerexperience@kidman.com.