We know a good fit is the key to unbeatable comfort and let's face it, sometimes you can't always get it right when buying online. If you think your item is faulty, email us at customerexperience@kidman.com with a photo of the fault, an outline of the fault and your online order number. For returns or exchanges please follow the instructions below.

Australia Returns

For orders placed online via kidman.com:

Step 1: Fill out your returns form that you received within your order or download a new form.

Step 2: Use our Australian Post portal to lodge and print your free return and receive your postage label. Click here to go to our portal.

Step 3: Package your return boots with the filled in returns form.

Step 4: Attach the printed return label onto the front of the package and take to the post office or place in a red post box.

S. KIDMAN RETURNS
AFS LOGISTICS
24 LOGIS BOULEVARD
DANDENONG SOUTH
VIC 3175
AUSTRALIA

Once your return parcel has been received it will undergo quality control, and your return or exchange will be processed within 5-10 business days.

Please be advised that if we are processing your refund to your credit card this will take up to 5 business days after being processed to appear on your credit card statement.

Returns Conditions

S. Kidman is not legally obliged to give refunds of the purchase price or to exchange items if you have changed your mind about the purchase.

Under the S. Kidman Returns and Exchange Policy, if you change your mind we do offer a refund or exchange, provided that:

• The item is returned within 60 days from the date of purchase (28 days for sale items)
• The item/s are unworn and in original condition (including shoebox for footwear)
• Items must be unmarked with no sign of wear/creases
• All original labels and tickets are attached to the item
• An original S.Kidman tax invoice is provided as proof of purchase

All refund rights under both State and Commonwealth law apply.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement, exchange or refund for a major failure but not related to misuse.

If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or an exchange voucher.

For information about Warranty Claims and Conditions, please go to our Warranty page.